Anyone who lives near the Combine's operations or uses the roads, water or pastures around them can raise a concern with the Combine. Concerns are recorded and answered, and the Combine does not charge for this.
How to raise a concern
| Way | Details |
|---|---|
| In person | Community office, house of culture, Rudnik; community office, Chatkal settlement. Monday to Friday, 09:00 to 17:00 |
| By telephone | Community office Rudnik +996-39-7-31-2-18; community office Chatkal +996-39-7-34-1-07 |
| In writing | Letter to the Community Relations Department, 14 Metallurgy Avenue, Talas, or a letter box at either community office |
| Through the district | Through the village head or a member of the Sary-Bulak District council, who passes the concern to the community office |
What happens next
- The concern is registered and given a number. You will receive the number within five working days.
- The relevant department investigates. For dust, water or a dam, the Department of Ecology and Industrial Safety visits the site.
- You receive a written answer within 30 days. If you do not agree with it, you can ask for a meeting with the director of the site.
- You can also take a concern to the Chatkal Placer Mining Inspectorate, the Sary-Bulak District administration or the courts at any time.
Concerns received in 2025
| Subject | Received | Closed |
|---|---|---|
| Dust from trucks and plants | 21 | 20 |
| Water quality | 14 | 11 |
| Roads and truck traffic | 12 | 12 |
| Employment and contractors | 7 | 6 |
| Land and pasture | 6 | 4 |
| Noise | 4 | 4 |
| Total | 64 | 57 |
Most dust concerns were about ore and concentrate trucks on the Kara-Suu road. Since 2025 the road through Kara-Suu village has been watered in summer and the trucks are covered.